Shop Safe

We continue to prioritise the health and wellbeing of our retailers and our customers.

Please be sure to stay home and get tested if you are feeling unwell, have flu-like symptoms and/or have Covid-19. 

We will continue to follow Ministry of Health guidelines and we encourage workers and shoppers at Shore City to contact the Ministry of Health’s Healthline 0800 358 5453 for Covid-19 advice and information.  For more information, please click here.

Centre Trading Hours


The standard trading hours of the Centre will continue

  • Monday to Wednesday, Friday and Saturday 9am to 6pm
  • Thursday 9am to 9pm
  • Sunday 9am to 5pm

New World Metro’s hours will be 7am to 8pm every day except Thursday which will be 7am to 9pm.

Please also be understanding of amended trading hours.  While retailers are trying their best to stay open during Centre Hours, staff shortages may mean they are unable to.  We are updating the website regularly so please check the Store Directory should you specifically be coming in for a particular store.


Vaccine Passes/QR Codes - Shop Safe

Shore City will follow Government’s guidelines for the current setting that Auckland is in with regards to requirements and capacity.

Vaccine passes and QR Codes will only be required should they be reintroduced.  Individual stores do retain the right to request these from their customers for their premises and services. Please do not be offended if they require them as it is in their best interest to uphold the safest standards so they can continue to offer their services.

Please maintain social distancing and wear a mask whilst at Shore City. 


Customer Numbers

The number of people at one time in Shore City will be monitored and if required limited in line with the New Zealand Government regulations.  This number is reduced within stores depending on their size.  Please comply with the store's capacity limits.

If the Centre is nearing capacity then entrances may need to be closed and a one in one out system employed until numbers decrease. If this occurs please follow the directions of our team.

For events we will only give entry to the allowed crowd size numbers allowed to comply with the current setting.


Customer Service Desk

We have installed a safety screen at Customer Services. Please keep 1 metre distance from any other customer.

Gift cards will be available for purchase from the customer service desk using our contactless eftpos system.


Social distancing

We’re following the government social distancing guidelines and you’ll see signage throughout the centre to remind shoppers to keep 2 metres from other customers.
Wheelchairs are available for hire and will be cleaned between uses. However prams and kiddie rides are not available under red light. 


Customer and Retailers Health

Shore City remains absolutely focused on the continued health and wellbeing of both retail stores, services, and customers, which means extra precautions to ensure the shopping experience is both safe and convenient. This is our absolute priority. 

To do this we are ensuring the shopping experience provides the following:  

  • The highest standard of cleanliness and hygiene 
  • Increased routine cleaning of frequently touched hard surfaces
  • Hand sanitising stations located at all major entrances and other locations throughout the Centre